Conduit Commerce
Route every buyer inquiry to the right answer instantly.
Stop leaving buyers on read. Inquiry Response instantly categorizes messages, auto-drafts accurate replies based on live product data & routes questions to the right rep.
Trusted by the world's most sophisticated wholesale distributors and suppliers.
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Could you please provide the most recent inventory and pricing details for our dental products and Korean skincare lines? Make sure to apply Tier 2 pricing for Alex and send the updated spreadsheets to both of us by the end of the day. Thank you!
Okay, I can help with that! To automate repetitive email inquiries from retail accounts, I recommend setting up an auto-response system using keywords and pre-written templates.
| Name | Category | Channel | Price | Assigned? |
|---|---|---|---|---|
| Organic Cotton Sweater | Sweaters | Dropship + WS | $11.00 | Yes |
| Organic Cotton Tee | T-Shirts | Wholesale | $11.00 | No |
| Recycled Denim Jeans | Pants | Wholesale | $11.00 | Yes |
| Eco-Friendly Chino Pants | Pants | Dropship | $11.00 | Yes |
| Eco-Friendly Cotton Crew | Sweaters | Dropship | $11.00 | Yes |
| Sustainable Cotton Classic | T-Shirts | Dropship | $11.00 | Yes |
| Sustainable Denim Trousers | Pants | Dropship | $11.00 | Yes |
Drafts a Tailored Reply
CoPilot drafts a response specific to that buyer, that inquiry type, and that account's history and terms — pulling live data from your ERP, inventory, and CRM so every reply is accurate and relevant.
Applies Escalation Rules
Inquiries that require human judgment — pricing disputes, large order exceptions, customer complaints, SLA breaches — are automatically flagged and routed to the right person based on your escalation rules.
In B2B physical goods, an unanswered inquiry is a lost order.
Stop losing buyers to slow replies. Auto-draft tailored responses using live data, instantly route exceptions to the right rep, and track every thread from inquiry to resolution.
Jane Xander
janexander@email.com
Aug 27, 2025, 02:53 PM
To me
and 5 more
Hi Conduit, looping in Alex, can you share the latest inventory and pricing for our dental products and Korean skincare lines? I only have the outdated version, Please apply Tier 2 pricing for Alex and send both of us the updated spreadsheets by end of day. Thanks!
– Marina
Attachments:
- Dental_Products_Tier2_Inventory_080525.xlsx
- Korean_Skincare_Tier2_Inventory_080525.xlsx
Jackson Davy
jacksondavy@email.com
Aug 28, 2025, 03:42 PM
To Jane
and 5 more
Hi Jane and Alex,
Tier 2 pricing applied. Attached:
• Dental_Products_Tier2_Inventory_080525.xlsx • Korean_Skincare_Tier2_Inventory_080525.xlsx
Let me know if you need any adjustments or specific filters.
Tracks Every Thread to Resolution
Every inquiry is tracked from receipt to resolution — with visibility into response time, escalation rate, and outstanding threads so nothing falls through the cracks between reps or departments.
Frequently asked questions
How does escalation routing work?
You define the rules — inquiry type, account tier, order value, or exception flag — and Copilot routes accordingly. High-value account disputes go to senior reps. RMAs go to customer support. Pricing exceptions go to sales ops.
Can it handle inquiries across multiple channels?
What if a buyer sends a complex inquiry covering multiple topics?