# Route every buyer inquiry to the right answer instantly.

Stop leaving buyers on read. Inquiry Response instantly categorizes messages, auto-drafts accurate replies based on live product data & routes questions to the right rep.

Trusted by the world's most sophisticated wholesale distributors and suppliers.

- 
- 
- 
- 
- 
- 
- 
- 
-

Could you please provide the most recent inventory and pricing details for our dental products and Korean skincare lines? Make sure to apply Tier 2 pricing for Alex and send the updated spreadsheets to both of us by the end of the day. Thank you!

Okay, I can help with that! To automate repetitive email inquiries from retail accounts, I recommend setting up an auto-response system using keywords and pre-written templates.

| Name                       | Category | Channel        | Price  | Assigned? |
|----------------------------|----------|----------------|--------|-----------|
|  Organic Cotton Sweater     | Sweaters | Dropship + WS  | $11.00 | Yes       |
|  Organic Cotton Tee          | T-Shirts | Wholesale       | $11.00 | No        |
|  Recycled Denim Jeans       | Pants    | Wholesale       | $11.00 | Yes       |
|  Eco-Friendly Chino Pants   | Pants    | Dropship       | $11.00 | Yes       |
|  Eco-Friendly Cotton Crew    | Sweaters | Dropship       | $11.00 | Yes       |
|  Sustainable Cotton Classic  | T-Shirts | Dropship       | $11.00 | Yes       |
|  Sustainable Denim Trousers  | Pants    | Dropship       | $11.00 | Yes       |

### Drafts a Tailored Reply

CoPilot drafts a response specific to that buyer, that inquiry type, and that account's history and terms — pulling live data from your ERP, inventory, and CRM so every reply is accurate and relevant.

### Applies Escalation Rules

Inquiries that require human judgment — pricing disputes, large order exceptions, customer complaints, SLA breaches — are automatically flagged and routed to the right person based on your escalation rules.

### In B2B physical goods, an unanswered inquiry is a lost order.

Stop losing buyers to slow replies. Auto-draft tailored responses using live data, instantly route exceptions to the right rep, and track every thread from inquiry to resolution.

Jane Xander  
janexander@email.com  
Aug 27, 2025, 02:53 PM  
To me  
and 5 more  
Hi Conduit, looping in Alex, can you share the latest inventory and pricing for our dental products and Korean skincare lines? I only have the outdated version, Please apply Tier 2 pricing for Alex and send both of us the updated spreadsheets by end of day. Thanks!

– Marina

**Attachments:**  
- Dental_Products_Tier2_Inventory_080525.xlsx  
- Korean_Skincare_Tier2_Inventory_080525.xlsx

Jackson Davy  
jacksondavy@email.com  
Aug 28, 2025, 03:42 PM  
To Jane  
and 5 more  
Hi Jane and Alex,

Tier 2 pricing applied. Attached:

• Dental_Products_Tier2_Inventory_080525.xlsx
• Korean_Skincare_Tier2_Inventory_080525.xlsx

Let me know if you need any adjustments or specific filters.

### Tracks Every Thread to Resolution

Every inquiry is tracked from receipt to resolution — with visibility into response time, escalation rate, and outstanding threads so nothing falls through the cracks between reps or departments.

## Frequently asked questions

How does escalation routing work?  
You define the rules — inquiry type, account tier, order value, or exception flag — and Copilot routes accordingly. High-value account disputes go to senior reps. RMAs go to customer support. Pricing exceptions go to sales ops.

Can it handle inquiries across multiple channels?  
What if a buyer sends a complex inquiry covering multiple topics?

## Stop digging for answers. Start asking CoPilot.